Shipping policy

Last updated: October 4, 2026

Where we deliver

James & Harper currently delivers across the United States.

Order confirmation and tracking

After placing an order, you will receive an email confirming that it has been registered in our system. We will email your tracking code within 24 hours of your package leaving our warehouse.

Processing and delivery estimates

Order cut-off: 3:00 PM Eastern Time (New York). Orders placed before the cut-off enter processing that day.
Processing: 1–3 working days, Monday–Saturday.
Shipping after dispatch: 4–8 business days after processing.

Processing and shipping are separate periods. These are estimates, not guaranteed delivery dates. Carrier delays, customs processing, holidays, and other events outside our control can affect delivery.

Shipping costs

Shipping is free on every order, with no minimum purchase amount.

Delayed orders

If the maximum estimated processing and shipping period has passed, check your tracking information and allow up to two additional days. If your order has still not arrived, contact contact@jamesandharper.com with your order number so we can investigate. This does not limit any rights you have under applicable law.

Damaged or incorrect items

If your delivery is damaged or contains an incorrect item, email contact@jamesandharper.com with your order number, a short description, and photos of the issue. Our team will help arrange a resolution.