Frequently asked questions

A little clarity makes shopping feel effortless. Find answers to our most frequently asked questions below.

At James & Harper, we want you to feel looked after before, during, and after your purchase. That means clear information, helpful answers, and a team you can reach when you need a hand.

Cannot find what you need? Contact our customer care team. We aim to respond within 24 hours.

Do you ship internationally?

We currently ship only within the United States. Shipping is free on every order, with no minimum purchase amount.

Visit our Shipping Policy for full delivery details.

Do I need to set up an account to place an order?

No, you can place an order without creating an account. Please use an email address you check regularly so you can receive your order confirmation and delivery updates.

How long will it take to receive my order?

Orders are usually processed within 1–3 business days. After processing and dispatch, shipping typically takes 4–8 business days.

Processing and shipping are separate periods, and these times are estimates rather than guaranteed delivery dates. You will receive your tracking code by email within 24 hours of dispatch.

Read our Shipping Policy or contact us about your delivery.

What is your return policy?

You can request a return within 30 days of receiving your order. This applies to both full-price and sale items.

Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us before sending anything back so we can provide return instructions and the correct address.

Customers cover shipping costs for change-of-mind returns; there is no restocking fee. See our Return & Refund Policy for all conditions and refund details.

How can I track my order?

We will email your tracking code within 24 hours of dispatch. Follow the tracking link in that email for updates.

If you cannot find it, check your spam folder. Still need help? Send us your order number and we will help you look into it.

Can I cancel my order?

You may cancel within 4 hours of purchase. Contact us as soon as possible with your order number, or email contact@jamesandharper.com.

After that window, your order enters processing. You can request a return after delivery under our Return & Refund Policy. Your applicable statutory rights are unaffected.

What if an item arrives damaged or incorrect?

Please contact our team with your order number and a description of the issue. You can email photos to contact@jamesandharper.com to help us review it.

We will help arrange an appropriate resolution. Please wait for our instructions before returning the item.

Have another question?

We are here to help with sizing questions, orders, deliveries, and returns. Visit our contact page and tell us what you need. If your question is about an existing order, include your order number so we can help more efficiently.