Refund policy

Last updated: October 4, 2026

30-day returns

If you are not satisfied with your James & Harper purchase, you can request a return within 30 days of receiving your order. This applies to both full-price and sale items.

Return eligibility

Items must be unused and in the same condition in which you received them.
Items must be returned in their original packaging.
Please provide valid proof of purchase, such as your order confirmation.

How to request a return

Email contact@jamesandharper.com with your order number and the reason for your return. You can also use our contact form. Please contact us before sending anything back so we can provide return authorization and the correct return address. Do not send items to the address on the parcel without checking with us first.

Returns sent without prior authorization may not be accepted, except where applicable law requires otherwise.

Return shipping and fees

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge restocking fees. If an item is defective, damaged, or incorrect, contact us before returning it so we can arrange the appropriate resolution. Your statutory rights are not affected.

Order cancellation

You may cancel your order within 4 hours of purchase by contacting contact@jamesandharper.com with your order number. After that period, your order enters processing and cancellation is no longer available through this cancellation window. You can request a return after delivery. Any mandatory cancellation rights under applicable law remain unaffected.

Gift cards and damaged items

Gift cards are non-returnable except where required by law. If your item is defective or was damaged during transport, contact us to arrange a replacement of the same product or another remedy required under applicable law.

Refunds

Once we receive your returned item, we will inspect it and notify you of the refund decision. Approved refunds are issued to the original payment method, including for sale items. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

This policy does not exclude or limit any consumer rights that cannot be waived under applicable law.